International Shipping Rates Update
Starting Friday, February 14th, international duties-paid shipping rates for several countries will be increasing. This increased shipping price will be reflected at checkout and will be shown before confirmation of your order.
DDP rates for the United Kingdom, France, Germany, and Canada will not be rising and will remain where they were throughout 2019.
DDP rates for all other DDP countries will be rising (and this will vary by country). Rates for countries not receiving DDP service will not be impacted and remain where they have been.
Upon review of our current shipping operation, it was discovered that we had lost a significant amount over international shipping in the past year. This was due to rising postage costs, plus customs fees and taxes we were prepaying upon shipment. When we send a package through a duties paid service, we're paying the postage and any customs fees that you would normally have to pay to receive that package. This means that in many countries, we were paying more than the price of the game to ship it to customers.
In the past, we had the wiggle room to ship to some countries at a loss, but due to higher postage rates and the increased number of items we were shipping out, unfortunately we can no longer do that. We realized that we don't have latitude to raise rates in all countries to bring back equilibrium across the board. Therefore, the countries that are costing us the most to ship to will need to bear a higher associated shipping cost. We deeply apologize for this change and hope to continue serving you.
We would like to inform you that we are in the early stages of opening an operation in The Netherlands, and it’s something we are pretty excited about. Our goal with that is to provide cheaper, faster, and better shipping to Europe (from within Europe). Once this is up and running, we expect to be able to adjust rates down across the board.
We would also like to deeply apologize for an issue where many international orders in January were sent out with a duties unpaid service. This issue has been corrected and all orders that should have been DDP are now being sent DDP as originally intended.
A list of countries receiving DDP service can be located here.