Please Visit our support page for a complete FAQ
Where is my order?
Please allow 1-2 weeks for your game to ship. You should receive a shipping confirmation within those 2 weeks.
Can I cancel my order?
All sales are considered final.
How do I request a game I'd like to see released physically?
The best way for that is to tag us and the developer you want us to work with on Twitter. It may just spark a conversation!
How do you decide a print size?
The print sizes are determined by the developer. We will always push for a bigger run, but ultimately it is their decision.
Why was my order canceled?
Your order may have been canceled for any one of these reasons:
- Your payment didn’t go through or you were considered a “high risk”.
- You made multiple orders to get around our set limit for a run.
- You created multiple accounts to get around our limit.
Why was I banned?
If you received an email stating you are banned or all your orders are being canceled, it is because of any number of reasons, such as:
- Creating multiple accounts.
- Ordering in excess.
- Treating an employee of Limited Run Games with extreme disrespect, harassment, or threatening anyone of us.
I have multiple people I wanted to buy a copy for that is over the limit, how do I get more copies?
The short answer is, YOU can’t. They will need to have someone else buy a copy or they will need to buy one themselves. We won’t cancel orders coming from the same household if the name and payment method is different. However, if we have had trouble with your household purposely trying to get around our limit for personal gain such as selling them on eBay, we will cancel them.
What is your official stance on re-sellers?
We cannot and won’t stop someone from selling our games if they are within our set limit. If they choose to sell the only copies they are allowed, that is their choice. We will, however, cancel any additional orders if they go above our limit.
My game came with a loose disc, can I get a replacement?
We don't ship out any games with loose discs, so if they are arriving with a loose disc it's due to how they are handled once we ship them out. Due to the limited nature of our games, we are not able to replace copies with loose discs. The good news is that PS4 games do not scratch without a lot of effort. Your disc is not damaged.
Here is a video on how to fix loose discs,
Where do you guys ship to?
Right now we ship to pretty much everywhere!
What is your Return and Exchange policy?
You may ask for a return or exchange within 30 days of delivery. Every request will be looked at on a per case basis however and is not guaranteed. Returns are subject to a 15% re-stocking fee.
Any items that include a digital key are completely non-refundable once the key has been sent to you.
My game was damaged during shipping, what do I do?
We will look at each order on a case by case basis. We sell shipping boxes for added protection. If your case is approved you will need to send it back to us and we will ship another copy back once we receive the original.
I ordered multiple games but only got 1 sticker and 1 postcard, why?
The postcards and stickers are freebies and are not guaranteed (they're first-come-first-served and limited to one per order). We include them as a promotional thing rather than a vital component of the game. We don't include multiple cards in orders because we pay for these ourselves and don't split the expenses with devs. We'd have to foot a much larger bill on these if we sent out one postcard and sticker for every copy sold.
Who do I contact about my order?
If you have any additional questions about your order or our products, please create a ticket. You can reach us at:
Please allow 48 hours for a response, as we get a lot of questions! Also, note you may not get a response on weekends.